bestbd's Privacy Policy

1 What Information We Collect

To maintain the quality of its services and provide a safe experience, bestbd may collect the following categories of information:

1.1 Registration and Identity Information

The information you provide when opening an account may include:

• Full name and date of birth (to verify age — our services are only for persons aged 21 or above)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment service details — such as the mobile number linked to bKash, Nagad, or Rocket

1.2 Transaction Information

When you make a deposit or withdrawal, we keep a record of the amount, time, and method of the transaction. This information is used to ensure financial security and prevent possible fraud.

1.3 Technical and Usage Information

Your device type, operating system, browser version, IP address, and time spent on the site may be collected automatically. This information is primarily used to improve site performance and monitor security.

1.4 Cookies and Tracking Technology

bestbd uses cookies and similar technologies. Cookies are small data files stored in your browser that help remember your login status and provide a personalised experience. You have the option to manage cookies through your browser settings, though disabling cookies may limit some services.

2 Purpose of Using Information

bestbd uses your information only for specific and legitimate purposes. We process information for the following reasons:

• To create and manage accounts and keep services running
• To process deposits and withdrawals
• To correctly deliver bonuses, rewards, and VIP benefits
• To resolve technical issues and provide customer support
• To verify account security and prevent unauthorised access
• To verify identity and age in accordance with applicable regulations
• To improve service quality and test new features
• To send customers relevant information and updates — but only those who have given consent

bestbd never sells your information commercially to third parties or uses it for purposes inconsistent with the core service.

3 Information Sharing and Third Parties

We may share information with selected service providers in specific circumstances. In such cases we follow the policies below:

3.1 Payment Service Providers

To process deposits and withdrawals, we share information with bKash, Nagad, and Rocket. These mobile financial services are governed by their own privacy policies, and only the information necessary for each transaction is shared.

3.2 Technology and Security Partners

We may provide limited data to trusted technology partners for site performance, security monitoring, and fraud prevention. We have contractual data protection provisions in place with these partners.

3.3 Legal Obligations

In order to comply with applicable laws of Bangladesh, we may be required to disclose information in response to a lawful request from an appropriate government authority. In such cases, only information relevant to the request will be provided.

3.4 What We Never Do

• Sell your personal information to marketing companies
• Share profiles with advertising networks without permission
• Allow third parties to carry out direct marketing without consent

4 Data Security Measures

bestbd takes industry-standard technical and administrative measures to keep your information secure.

4.1 Encryption and SSL

Our website uses SSL technology, which encrypts all information exchanged between your browser and our server. Account passwords are never stored in plain readable form — encrypted hashes are always used.

4.2 Access Controls

Only staff members who require access to your information as part of their work are permitted to view it. Our internal data access policies are strictly enforced and staff receive regular security training.

4.3 Security Monitoring

Our systems are continuously monitored so that unauthorised access, unusual activity, or possible security breaches can be detected quickly. However, no platform can guarantee 100% security on the internet, so users are encouraged to take responsibility for keeping their own account details secure.

4.4 Response to a Data Breach

If a data breach occurs and it puts your personal information at risk, we will notify you as quickly as possible and take the necessary protective measures.

5 Your Rights and Controls

bestbd believes you should have rights over your information. You may exercise the rights listed below:

5.1 Right to Access Information

You can contact us at any time to find out what information we hold about you and how it is being used.

5.2 Right to Correct Information

If any of your stored information is incorrect, you can request a correction. Some information can also be updated directly in your account settings.

5.3 Request to Delete Information

You can close your account and request that your information be deleted. However, some information may need to be retained for a specified period due to legal or regulatory obligations.

5.4 Request to Opt Out of Communications

If you do not wish to receive promotional emails or messages, you can request to opt out at any time. However, important service-related messages — such as transaction confirmations or security alerts — will continue to be sent.

6 Data Retention Period

bestbd retains your information for as long as your account is active or as needed to provide services. After account closure, certain categories of information may be retained for the following reasons:

• Financial transaction records — for a specified number of years as required by law
• Identity verification information — in accordance with applicable regulations
• Customer service correspondence — in case it is needed for dispute resolution

Once the specified period has passed or the need to retain the data no longer exists, the information is securely deleted.

7 Protection of Minors

All services at bestbd are strictly for persons aged 21 or above. We do not knowingly collect information from minors. If we become aware that a user is under the age of 21, that account will be closed immediately and the related information will be deleted. For more on responsible gambling, please read our Responsible Gaming page.

8 Changes to the Policy

bestbd reserves the right to update this privacy policy when necessary. If significant changes are made, we will notify you in advance via your registered email or mobile number. Continued use of the service after any changes will be considered acceptance of the updated policy.

We recommend that you visit this page regularly and check the last updated date. To learn more about bestbd, visit our About Us page.

9 Contact Us

If you have any questions or concerns about this privacy policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week via live chat in Bengali and English.

For general enquiries, you can also visit our Frequently Asked Questions (FAQ) section, which contains answers to many questions about accounts, payments, and security.